Remote Work Guide


Remote Work Guide

What is Zoom-bombing? 
In the last few days some of you may have heard of “Zoom Trolls or Zoom Party Crashers or Zoom-bombing”.  Zoom-bombing is when uninvited guests use Zoom’s screensharing feature to blast other viewers with inappropriate and not safe for work internet content, including images, videos, advertisements, and computer viruses. 
 
Settings for Preventing Zoom-Bombing to protect meetings: 
When meeting link is shared on social media or other public forums, that makes the event public which means that anyone with the link can join the meeting. The following settings will decrease Zoom Bombing. Please contact OCIT if you need help. 

  • Avoid starting public events using Personal Meeting ID (PMI), instead generate random meeting IDs.  
  • Disable “Join Before Host” so people can’t cause trouble before you arrive. 
  • Enabling “Co-Host” so you can assign others to help moderate. 
  • Disable “File Transfer” so there’s no digital virus sharing. 
  • Disable “Allow Removed Participants to Rejoin” so booted attendees can’t slip back in. 
  • Prevent participants from screen sharing 
  • Mute participants 
  • Disable private chat 
  • Zoom also suggests using the Waiting Room feature, which allows hosts to control who enters the meeting and stops guests from joining until the host is ready for them. 

Most people will be able to maintain calls by routinely checking voicemail and missed call notifications. Here are more options to make your phone interactions seamless for remote work.  

Call Forwarding:  Allows the forwarding of desk phone number to another number:  

  1. Dial 404-727-7100, enter your mailbox extension and password when prompted.
  2. Press *2 and the extension to where the phone will be forwarded (typically interoffice only) 
  • To deactivate forwarded calls, get Dial Tone on the line that was forwarded 
    Press #22  

Note: If your calls are not answered at the forwarded-to station or if the forwarded-to station is busy, your calls will be re-directed to your Coverage Path, e.g. to Voice Mail or to Assistant then Voice Mail.   

Extension to Cellular (EC500):  The Extension to Cellular feature, allows calls to ring on your desk phone and cell phone simultaneously. To activate EC500, please contact OCIT with your desk number and mobile device or land line for routing. 

Avaya IX Workplace:  integrates your iPhone, iPad and Android phones with your office phone. Avaya IX Workplace App lets you take your work number with you on your iPhone or Android Phone. No need to give out your cell number for business activities.

 - Note: a phone password is required to configure the App.
   Please contact OCIT if you do not know your password.

 - It is required to be logged in to the Avaya app for the phone to work. 

Additional desk phone instructions for forwarding calls, checking voicemail, and other phone questions.

Please contact the internet carrier in the list below for your location to see if they are offering free internet.

  • FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.
  • Requesting Comcast/Xfinity Internet Essentials at their residence at no charge for 60 days\
  • Comcast COVID-19 responseoffers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time. Comcast has announced Internet Essentials Free to New Customers and no data limits for existing customers.
  • Charter/SpectrumCharter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
  • AT&T COVID-19 responseoffers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families
  • Verizon COVID-19 responseno special offers, but following the FCC agreement.
  • Sprint COVID-19 responsefollows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.
  • T-Mobile COVID-19 responsefollows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.

  • Duo: two-factor authentication needed to access email, Zoom, OPUS and many other university applications from off campus
  • VPN: is needed to access the shared M drive
    • Download and install the Big IP Edge VPN client or
    • Web-based installation of VPN, follow the installation prompts

  • OneDrive: file storage in the cloud, accessible from any browser, and useful for collaboration on a document 
    • On web browser: email.emory.edu 
    • Login with your Emory NETID and password 
    • Click on the “waffle” on top left corner
    • Choose Onedrive 

Emory telecommuters should verify that their devices are running updated anti-virus software, and that software updates have been installed. If you are using an Emory owned and managed device, it will have anti-virus software already, and will be receiving patches regularly. Emory LITS Enterprise Security strongly urges all telecommuters to use only Emory owned and managed devices to connect to Emory’s network whenever possible. Please do not use personal devices unless you have no other option. If you are unable to use an Emory owned and managed device, you must ensure that you have installed anti-virus software, and installed all Windows or MacOS updates.


  • Submit an AskIT request
  • Email: oxford-helpdesk@emory.edu
  • Website: Help Portal
  • Call: 1-844-765-2516 or chat (available 24x7) or 770-784-4540 
  • Oxford IT Support hours: Monday – Friday, 8 a.m. – 7 p.m
  • Zoom: Call 1-888-799-9666 ext. 2 or visit website
  • Canvas: Call 1-844-765-2516 or chat  Log into Canvas and click the help icon on the lower left side to chat with support (24x7). 


  • Submit an AskIT request
  • Email: oxford-helpdesk@emory.edu
  • Website: Help Portal
  • Call: 770-784-4540
  • IT Support hours: Monday – Friday, 8 a.m. – 7 p.m.
  • Canvas: 1-833-334-2835 or chat
  • Zoom: Call 1-888-799-9666 ext. 2 or visit website
  • Canvas: Call 1-844-765-2516 or chat Log into Canvas and click the help icon on the lower left side to chat with support (24x7).